Managing Expectations

What do you do when your expectations are dashed? The project doesn’t go as planned. Someone lets you down. You miss a target. You hit an obstacle. How do you respond? https://www.youtube.com/watch?v=tQ7W-C_in1Q&t=6s

read more

The Wellbeing Of No

How good are you at no? No to the job that doesn’t satisfy anymore. No to the toxic relationship. No to the exhausting commute. No to the calendar that’s way too full. No is a critical component of business success. Wellbeing too....

read more

You Are In Hospitality

Regardless of the business you think you’re in, you’re in hospitality. Or you should be. https://www.youtube.com/watch?v=b1Xd5LWcCM0 The great poet Maya Angelou said, “I’ve learned that people will forget what you said, people will forget what you did, but people will...

read more